{"id":1828,"date":"2023-02-10T10:36:50","date_gmt":"2023-02-10T10:36:50","guid":{"rendered":"https:\/\/purevapo.pt\/shipments-and-postage\/"},"modified":"2023-02-24T13:13:30","modified_gmt":"2023-02-24T13:13:30","slug":"shipments-and-postage","status":"publish","type":"page","link":"https:\/\/purevapo.pt\/en\/shipments-and-postage\/","title":{"rendered":"Shipments and postage"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tShipments\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOrder Processing\/Shipping\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t1 – The delivery date of each item is provided merely as an estimate and based on the normal functioning of all entities involved in the process of dispatch and delivery of the order. All orders are dispatched by PUREWATER with the same speed, however, for reasons beyond PUREWATER, the delivery of these by the transport company may occasionally be delayed. PUREWATER will not be held responsible for damages, costs or any other impact that may result from any delays of this type.\r\n\r\n2 – All orders are sent by courier (Mainland Portugal and Islands), from Monday to Friday, shipments are not made on weekends and holidays.\r\n\r\n3 – The delivery service via carrier does not include the installation and\/or explanation of how the purchased equipment works. If you have any questions related to your purchase, please contact our customer support via the telephone number +351 218 274 639 or the email address info@purevapo.pt.\r\n\r\n4 – Orders placed on the website during weekends or holidays will be processed on the next business day.\r\n\r\n5 – Orders sent by carrier to mainland Portugal will be delivered by 6 pm on the next business day after the order has been shipped, with rare exceptions.\r\n\r\nExamples:\r\n
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  • Orders shipped on a Wednesday will be delivered on the Thursday of the same week.<\/li>\r\n \t
  • Orders shipped on a Friday will be delivered on the Monday of the following week.<\/li>\r\n<\/ul>\r\n6 \u2013 After the shipment is processed, you will receive an email or SMS with a tracking number so that you can follow the status and location of your shipment.\r\n\r\n7 \u2013 The online tracking of the order is the sole responsibility of the carrier.\r\n\r\n8- The invoice for your purchase will follow with the order.\r\n\r\n9 \u2013 If the recipient is not present at the time of delivery, a notice will be left to contact the carrier and reschedule a new delivery.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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    Unsuccessful Delivery\/Unclaimed Shipments<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    In orders returned to PUREWATER for reasons of absence, exhausted delivery attempts, refusals or shipments not claimed by the recipient, PUREWATER reserves the right not to resend, unless the value of the new postage is settled in advance, as well as an additional cost fee of \u20ac10 for the management of the incident.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    Claims and Damages About Shipments<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    If there are problems with the delivery or issues related to the carrier or the courier, please let us know, but we recommend that you file your claim directly with the carrier.<\/p>\n

    When the recipient receives your order, you should immediately check the condition of the box(es). If there is any anomaly, you should immediately report the situation to our customer support via the telephone number 218 274 639, indicating the order\/invoice number for this purpose.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    Exchanges and Returns<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\tPUREWATER works daily to provide excellent service to its customers. This premise obviously includes our demanding and rigorous service policy, where all efforts are channeled to respond to the customer’s requirements.\r\n\r\nWhen purchasing equipment in our online store at www.purevapo.pt or in our physical store, the customer is automatically covered by the satisfaction guarantee, which allows him to return or exchange equipment within the first 14 days (except for the exceptions described in point b).\r\n\r\nWe remind you that, with regard to the resolution of contracts (commonly called returns), there are elements in Portuguese legislation that differentiate online purchases (at a distance with shipping via courier) from purchases made or collected directly in a physical store.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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    Returns for purchases made in the online store<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    For purchases made in an online store and subsequent delivery via courier, Portuguese legislation determines a period of 14 days, after physical receipt of the items, during which it is possible to return them without the need to indicate a reason to the seller. In these cases of free termination of the contract, the postage and fees resulting from this return will be borne by the consumer, as stipulated in n. \u00ba 2 of article 13 of Decree-Law n. \u00ba 24\/2014, of 14 February.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    Returns for purchases made in a physical store<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\tFor purchases made in a physical commercial space, Portuguese legislation does not establish the obligation of the seller (in this case PUREWATER) to accept the contract resolution (commonly known as return), if the respective item is in conformity.\r\n\r\nIn these cases, although Portuguese legislation does not oblige the seller to accept the return of the item purchased by the consumer, PUREWATER, as a courtesy to the customer, may, after rigorous analysis, accept this return within the first 14 days after purchase.\r\n\r\nHowever, and if PUREWATER accepts the same return, the refund can only be made through a credit note. This credit note can be partially or completely discounted on new purchases at PUREWATER, both in the online store at www.purevapo.pt or in our physical store. These credit notes resulting from contractual resolutions are valid for 1 year from the date of issue.\r\n\r\nWe draw attention to the fact that in cases of online purchases, in which the customer chooses to pick up in our physical store, they will be subject to the legislation that regulates purchases made directly in physical commercial space and not by the legislation that governs purchases. performed online.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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    Claims and damages about Shipments<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\tIf there are problems with the delivery or issues related to the carrier or the courier, please let us know, but we recommend that you file your claim directly with the carrier.\r\n\r\nWhen the recipient receives your order, you should immediately check the condition of the box(es). If there is any anomaly, you should immediately report the situation to our customer support via the telephone number 218 274 639 or the email address info@purevapo.pt, indicating the order\/invoice number for this purpose.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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    A)\tConditions for accepting Returns and Exchanges<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\tAlthough PUREWATER accepts returns and\/or exchanges within the first 14 days of purchases in the online store, as mentioned above, returned equipment will only be accepted if the following conditions are scrupulously respected:\r\n\r\nA.1. \u2013 The returned item must be strictly intact and without any signs of use and\/or damage(s);\r\n\r\nA.2. \u2013 The item must be returned together with its immaculate packaging, manuals and accessories;\r\n\r\nA.3. \u2013 The item must be returned together with the original purchase invoice, which contains the same item. We will not accept returns, exchanges or refunds that violate one or more of the points described above.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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    B) Items not covered for Returns and Exchanges<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\tThere are articles that, given their nature or typology and for reasons of hygiene, health, risk of contamination, manufacturer’s recommendations, etc., cannot be accepted for return or exchange, except for those with technical anomalies or manufacturing defects.\r\n\r\nB.1 \u2013 Exchanges or returns of items with damaged packaging will not be accepted.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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    Refund Methods for Returns<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    If the customer wishes to receive a refund, it will be done via bank transfer to the IBAN indicated together with the return request.<\/p>\n

     <\/p>\n

    PUREWATER will reimburse the amount paid for the item as soon as the technical verification of the condition of the product is carried out, as well as full compliance with the conditions described above (in paragraph A). PUREWATER will not be held responsible for errors or mistakes in the IBAN indicated together with the return request.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    How to make a Return\/Exchange<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\tTo initiate a return and\/or exchange process, simply go to the PUREWATER physical store with the item and the respective purchase invoice. If you are unable to go to our store, you will have to start the process online here, filling in all the required fields and information. After completing the online form, you must send us the item via courier to the address shown on our contact page.\r\n\r\nPUREWATER warns of the fact that if the item is in conformity, that is, if there is no justified reason for the return, the value of the return shipping costs will always be borne by the consumer.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t
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    Advice and Tips<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\tPUREWATER understands and respects the purpose of the legislation that allows the customer to enjoy the so-called \u201creflection period\u201d. However, this does not mean that the customer can carry out intensive research and be duly informed before making an online purchase. It is very important to make sure that the item you are buying meets all your expectations and that it will solve your problem or satisfy your needs.\r\n\r\nIt is for this reason that we try to provide as much information and explanations as possible on the respective pages of each item available in our store. In addition, the Internet is nowadays a powerful tool for information and clarification of doubts.\r\n\r\nUnfortunately, many of the processes for returning online purchases result from some precipitation on the part of some customers, processes that end up entailing high associated costs and that force the allocation of employees and resources to deal with them. These are all expenses that could be avoided and whose financial margin could be applied in even more advantageous prices for our customers.\r\n\r\nFor this reason, PUREWATER recommends the following measures before making any purchase:\r\n\r\nE.1 \u2013 Always contact our services, we will be happy to provide you with clarification.\r\n\r\nE.2 \u2013 If you go to our physical store, ask all questions to our employee.\r\n\r\nE.3 \u2013 Make sure that the item you are purchasing really matches what you want.\r\n\r\nE.4 \u2013 Do research on search engines and watch videos of this product on Youtube.\r\n\r\nE.5 \u2013 Look for friends, colleagues or relatives who may have the same item.\r\n\r\nE.6 \u2013 After purchase, open the package carefully, as it is essential if you need to return it.\r\n\r\nE.7 \u2013 Always confirm the condition of the equipment, accessories and manuals inside the package.\r\n\r\nPoints E.6 and E.7 are extremely important in cases of returns and\/or exchanges, since the more you respect these conditions, the easier the resolution will be for all parties involved (not applicable in the items mentioned in points B .1 and B.2).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/section>\r\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    ShipmentsOrder Processing\/Shipping1 – The delivery date of each item is provided merely as an estimate and based on the normal functioning of all entities involved in the process of dispatch and delivery of the order. 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